Ritzo Casino Terms & Conditions

1. General terms and acceptance

These terms and conditions form an agreement between you and Ritzo Casino in relation to your use of the website, games, account services, payment facilities, promotions and other features made available through the site. By accessing the website, registering an account or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must stop using the website.

Additional rules may apply to particular games, promotions, competitions, payment methods or other services. Those rules will be displayed or linked at the relevant time and form part of these terms. If an additional rule conflicts with these terms, the additional rule will apply to the specific service or offer concerned, unless stated otherwise.

You are responsible for reading the current version of these terms before using Ritzo Casino. We may update, replace or amend the terms from time to time to reflect changes to our services, legal requirements, security measures or business operations. Updated terms will be made available on the website. Your continued use of the site after an update means that you accept the revised terms.

Ritzo Casino is intended for people who are legally permitted to participate in online gambling. You must be at least 18 years old and must comply with all laws that apply to you, including the laws of the Australian state or territory where you are located. You must not access or use the service if online gambling is unlawful for you.

• You must provide accurate, complete and current information when registering or using your account.
• You must use the website only for lawful purposes and in accordance with these terms.
• You must not allow another person to use your account or attempt to use another person's account.
• You must not use the service if you are under the legal gambling age or if you have asked to be excluded.
• You must follow any game instructions, account notices and reasonable security requirements shown on the website.

2. Accounts, identity and account security

Opening an account

To use some or all of the services, you may need to create a personal account. Only one account may be opened for each player unless we approve otherwise. Accounts are for individual use and must not be opened on behalf of another person, a business or an undisclosed third party.

We may ask you to verify your identity, age, address, payment ownership or other information at any stage. Verification checks may be completed when you register, before a transaction, before a withdrawal, during gameplay or whenever we consider them necessary for compliance, security or responsible gambling purposes. You agree to provide documents and information that are genuine, readable and reasonably up to date.

If information provided by you is false, misleading, incomplete or no longer accurate, you must update it promptly. We may restrict account access while information is reviewed. We may also decline an application, suspend an account or close an account where verification cannot be completed or where we reasonably believe that the account is being used improperly.

Keeping your account secure

You are responsible for keeping your username, password, access codes and other account information confidential. You must take reasonable steps to prevent unauthorised access, including using a strong password and logging out from shared or public devices. You must tell us through the available support or account channels as soon as possible if you suspect that your account has been accessed without permission.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and we determine that appropriate security steps were taken. We will not ask you to disclose your password through an unsolicited message. You should not provide your login details to another person.

Suspension and closure

We may suspend, restrict or close an account where this is reasonably required for security, verification, responsible gambling, fraud prevention, legal compliance, a breach of these terms or the proper operation of the service. We may also limit access to particular games or features. Where appropriate and lawful, we will provide information about the reason for a restriction.

You may request closure of your account at any time using the available account or support process. Account closure does not remove obligations that arose before closure, including obligations relating to unlawful activity, chargebacks, outstanding disputes or the use of funds. Any handling of remaining funds will be subject to verification, applicable law, payment rules and any relevant account terms.

3. Deposits, gameplay and withdrawals

Deposits and funds

Deposits must be made using a payment method that you are authorised to use. The name and details associated with the payment method may need to match the verified account information. We may reject, reverse or review a transaction where the payment method cannot be verified, a transaction appears unauthorised or a payment provider does not approve the transaction.

You must not deposit money obtained through unlawful activity or use the account to transfer money for another person. You should only deposit an amount that you can afford to lose. A deposit is not a loan or a guarantee of winnings. You remain responsible for checking the amount and method before confirming a transaction.

Processing times can vary depending on the payment provider, verification requirements, technical issues, weekends, public holidays and other factors outside our reasonable control. Any fees, restrictions or conditions associated with a payment method will be shown where relevant. You should review those details before completing a transaction.

Games and results

Games must be used in accordance with the instructions and rules displayed on the website. Game outcomes are determined by the relevant game system and, where applicable, random number technology. You acknowledge that gambling involves risk and that no strategy can guarantee a win. Past results, demonstrations, statistics or advertising content should not be treated as a prediction of future results.

If a game is interrupted by a technical error, connection failure or other system issue, we may review the relevant records and take reasonable steps to correct the outcome. Where a game result cannot be confirmed, the transaction may be voided or handled in accordance with the applicable game rules and legal requirements. Our records will generally be used to determine the activity shown on the account, subject to your legal rights.

Withdrawals

Withdrawal requests may be subject to identity, age, payment and account checks. We may return funds through an approved payment method or request further information before processing a withdrawal. A withdrawal may be delayed, declined or cancelled where information is incomplete, the payment method is not available, a transaction is disputed or there is a reasonable concern about fraud, misuse or a breach of these terms.

Any applicable conditions for a particular promotion, payment method or withdrawal request will be shown separately. You should not assume that a deposit, promotional credit or game balance is immediately withdrawable without checking the rules that apply to it. We will not knowingly remove rights that cannot lawfully be excluded.

4. Promotions, responsible gambling and acceptable use

Promotions and offers

Ritzo Casino may make promotions, bonuses or other offers available from time to time. Each offer is subject to its own terms, eligibility requirements, expiry conditions and any wagering or use rules displayed with the offer. You should read those conditions before accepting or using a promotion.

We may withdraw, change or refuse an offer where permitted by law, including where an offer has been used in error, is no longer available, has been obtained through abuse or is being used in a way that is inconsistent with its stated purpose. Unless the applicable offer terms say otherwise, promotions are intended for one account per person, household, device or payment method.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Before playing, set a budget and a time limit that you can keep. Do not chase losses, gamble with borrowed money or continue playing because you believe a win is due. If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek support from an appropriate Australian service.

Tools and controls may be available to help you manage your play, including deposit limits, time reminders, activity information, cooling-off options or self-exclusion. Availability and operation may depend on the service and applicable requirements. If you ask us to close or restrict your account for responsible gambling reasons, you must not create another account or attempt to bypass the restriction.

Prohibited conduct

You must not interfere with the website, its games, security features or other users. You must not use bots, automated software, scripts, data-mining tools, malware, stolen payment details or any method intended to obtain an unfair advantage. You must not manipulate game results, exploit a technical error, conceal the source of funds or use the service for money laundering, fraud or any other unlawful purpose.

You must not upload, transmit or publish content that is unlawful, threatening, abusive, defamatory, discriminatory, misleading or harmful. You must not attempt to gain unauthorised access to accounts, systems or data, or knowingly introduce a virus or other harmful code. We may remove content, restrict access and report suspected unlawful conduct where required or appropriate.

• Do not use another person's identity, account or payment method.
• Do not exploit pricing, game, promotional or technical errors.
• Do not reverse, interfere with or bypass security and verification controls.
• Do not use the website to facilitate unlawful payments or activity.
• Do not encourage a person who is excluded or underage to gamble.

5. Website availability, privacy and legal rights

Availability and content

We aim to keep the website and services available, accurate and secure, but continuous availability cannot be guaranteed. The site may be unavailable because of maintenance, updates, technical faults, telecommunications problems, payment provider issues or events outside our reasonable control. We may change, suspend or discontinue a feature without advance notice where this is reasonably necessary.

Website content is provided for general information and may contain errors, omissions or outdated information. We may correct or update content at any time. You are responsible for ensuring that your device, internet connection and software are suitable for accessing the service and that your use of the site does not expose you to avoidable security risks.

Privacy and communications

Personal information is handled in accordance with the Ritzo Casino Privacy Policy and applicable privacy laws. By using the service, you acknowledge that information may be collected, used, stored and disclosed for account administration, identity verification, payments, security, fraud prevention, responsible gambling, customer support and legal compliance, as explained in that policy.

We may send service messages about your account, transactions, security, verification or changes to the website. Marketing communications will be managed in accordance with applicable requirements and may include an option to opt out. Important service or legal notices may still be sent where necessary.

Liability, disputes and governing law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, you agree that your use of the website is at your own risk and that we are not responsible for loss caused by events outside our reasonable control, your breach of these terms, inaccurate information supplied by you or your failure to protect account credentials.

If you have a concern about your account, a transaction or the service, you should first use the available customer support or complaints process and provide enough information for the matter to be reviewed. We may ask for further details, relevant documents or account information. You should not send passwords or unnecessary sensitive information when making a complaint.

These terms are intended to operate consistently with applicable Australian laws and the laws that apply to your use of the service. Any dispute will be handled through the available complaints, dispute resolution or legal process that applies to the relevant matter. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

These terms, together with the Privacy Policy and any rules expressly incorporated into them, represent the agreement governing your use of Ritzo Casino. If you have questions about a particular game, promotion, transaction or account restriction, review the information shown on the website and use the available support channel before continuing to play.