Betting Rules

General betting conditions

By accessing or using the betting services provided by Ritzo Casino, you agree to follow these rules, the applicable website terms and conditions, and any additional rules displayed for a particular game, market or promotion. If there is a difference between these general rules and a product-specific rule, the product-specific rule will generally apply to the relevant bet. Players should read the information shown on the betting page before confirming a wager.

Betting services are intended for people who are legally permitted to gamble in their location. You must be at least 18 years old and must not use the service if gambling is unlawful where you are located. You are responsible for checking the legal position that applies to you. Access may be restricted in certain locations, and Ritzo Casino may take reasonable steps to prevent or limit access where required by law, regulation or internal controls.

You must provide accurate, current and complete information when opening or using an account. An account must be used only by the person in whose name it is registered. You must keep your login details secure and must not share access with another person. You should notify the operator promptly if you believe that your account has been accessed without permission or that your account details may no longer be secure.

• One person must not knowingly operate or control multiple accounts unless expressly permitted under the applicable terms.
• You must not use another person's account, payment method or identity details without proper authorisation.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not interfere with the website, betting systems, security controls or normal operation of the service.
• You must not use software, bots, automated tools or other methods designed to obtain an unfair advantage.

Verification and account checks

Ritzo Casino may conduct identity, age, payment, source-of-funds or other compliance checks before or after accepting bets. You may be asked to provide documents or information needed to complete these checks. An account, transaction or wager may be delayed, restricted, suspended or reviewed while checks are being completed. If required information is not provided, or if information cannot be verified, the operator may take action in accordance with the applicable terms and legal obligations.

Placing and accepting bets

A bet is placed when you select the relevant option, enter or confirm the stake, and submit the wager through the betting interface. Before submitting, you should check the game or event, selection, odds or displayed terms, stake, potential return and any other information shown on screen. You are responsible for reviewing your bet carefully. A bet will not be treated as placed merely because a selection has been viewed, added to a bet slip or entered into a form.

A bet is accepted only when it is recorded by the betting system and a confirmation is provided or the wager appears in your account history. The information held in the operator's records will generally be used to determine whether a bet was submitted, accepted, rejected, cancelled or otherwise processed. Screenshots, browser history or an incomplete bet slip may not be sufficient evidence that a wager was accepted.

Ritzo Casino may refuse, limit, suspend or cancel a bet before or after submission where permitted by the applicable terms. This may occur because of technical problems, account restrictions, market conditions, suspected misuse, legal requirements, an obvious error or another valid operational reason. A displayed price, limit or return is not a guarantee that a wager will be accepted on those terms.

Stakes and account balances

You must have sufficient available funds or an approved betting balance before a wager can be accepted. A stake may be deducted when the bet is accepted. If a payment is reversed, rejected or later found to be unauthorised, the associated bet or account activity may be reviewed and adjusted where permitted. You must not attempt to place bets using funds that do not belong to you or by exploiting a processing delay.

The minimum or maximum stake, where applicable, may vary by product, market, account, payment method or other circumstances. Any applicable limit should be displayed before you confirm the wager. The operator may apply or change limits in line with the applicable terms and legal requirements. A personal limit or restriction set for safer gambling purposes may also affect whether a bet can be placed.

Bet confirmation and records

You should retain your bet confirmation and regularly review your account history. The history may show the time, selection, stake, odds, status and result of a wager, although the information displayed can vary by product. If a bet does not appear correctly, do not repeatedly submit the same wager. Check the account record first and raise the issue through the available support or complaints process.

Odds, results and settlement

Odds, game information and potential returns are displayed for guidance before a bet is accepted. They may change as markets or games develop. The odds or terms attached to an accepted bet will generally be used when that bet is settled, subject to the applicable product rules, an obvious error, a voided market or another permitted adjustment.

Bets are settled using the official result or outcome source specified in the relevant product rules. The result may be based on an official competition result, a recognised event source, the outcome recorded by the gaming system or another reliable source appropriate to the product. If an outcome is changed after settlement, the applicable rules will determine whether the original settlement remains valid or whether a correction is required.

Different betting products can have different settlement conditions. These conditions may cover postponed or abandoned events, draws, dead heats, insufficient participation, changes to venues, changes to event format, interruptions, technical failures or other unusual circumstances. You should read the rules shown for the specific product because general principles may not cover every situation.

• A winning bet is settled according to the accepted odds or stated return and the relevant product rules.
• A losing bet is settled as a loss of the accepted stake, unless a correction or other rule applies.
• A void or cancelled bet may have its stake returned, subject to the product-specific rules.
• A partially settled or amended bet may be handled under the rules displayed for that market or game.
• Any applicable taxes, fees, deductions or legal adjustments will be handled in accordance with the terms and applicable requirements.

Unclear or disputed outcomes

If the outcome of a market or game is unclear, settlement may be delayed while the relevant information is checked. A result may also be reviewed if there is a reasonable concern about an incorrect result, system issue, unusual activity or a breach of the rules. The operator may correct a settlement where the original result was wrong, provided that the correction is made in accordance with the applicable terms and legal requirements.

Errors, cancellations and technical issues

Occasionally, the website or betting system may display an obvious error. Examples may include an incorrect price, duplicated selection, incorrect market description, incorrect stake information or a technical display that does not match the underlying system. Where an obvious error has affected a bet, the operator may correct, void or otherwise handle the wager as allowed by the applicable rules. This may apply even if the error was not noticed until after the bet was accepted or settled.

If a bet is placed more than once because of a browser, connection, device or system issue, the account record and transaction logs may be reviewed to determine what was accepted. You should not assume that a failed or delayed screen response means that no bet was placed. Check your account history before trying again, particularly where your balance or confirmation status is unclear.

A market, game or bet may be suspended or cancelled because of a technical fault, loss of data, a security concern, a disruption to the event, a change in law, a responsible gambling control or another circumstance outside normal operation. Any return of a stake or other adjustment will be determined under the specific rules applying to the affected product.

Raising a question about a bet

If you believe a bet has been recorded, settled or adjusted incorrectly, review the confirmation and account history and raise the matter through the available customer support or complaints channel. Include enough information to identify the account activity, such as the relevant date, product and bet reference where available. Do not send passwords or unnecessary sensitive information. Matters will be reviewed against system records, the applicable rules and any relevant transaction or result information.

A review does not guarantee that a settlement will be changed. The final outcome will depend on the evidence available, the rules applying to the bet and any legal or compliance requirements. If a formal dispute process is available, you may use it in accordance with the website terms.

Responsible gambling and legal information

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet with money you can afford to lose, set a budget before you play and consider how much time you are spending on the service. Avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems.

• Set a spending limit and keep track of your deposits, stakes and results.
• Set time limits and take regular breaks from gambling.
• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money, use essential household funds or sell possessions to gamble.
• Keep gambling separate from ordinary financial commitments.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.

Safer gambling tools may be available, including deposit or spending controls, time reminders, activity information, temporary breaks and self-exclusion. The available options and how they operate may be explained in the responsible gambling area or account settings. A request for a restriction or break should be made before placing further bets where possible. You should also consider whether access to other gambling services needs to be restricted.

These betting rules do not replace Australian law, applicable regulatory requirements, the website terms and conditions, privacy information or product-specific rules. If a provision is unlawful or cannot be enforced in a particular location, the remaining provisions may continue to apply to the extent permitted. Ritzo Casino may update these rules from time to time. The version in force when a bet is accepted will generally apply, unless a later change is required by law or is otherwise permitted under the applicable terms.

By continuing to use the betting service, you confirm that you have read these rules, understand that gambling involves risk and accept responsibility for your betting activity. If you do not understand a rule, do not place the bet until you have checked the relevant information or obtained clarification through the available support channel.