Privacy Policy

Information we handle

To provide an online casino service, Ritzo Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the actions you take and the checks that are required before or during your account relationship. We aim to collect information that is reasonably needed for these purposes and not to collect more information than is necessary.

Account and contact details

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, account login details and contact information. We may also handle information you provide when you contact customer support, make a request, report a problem or otherwise communicate with us.

Verification information

Online gambling services may need to verify a player's identity, age and account information. For this purpose, we may handle copies or details from identity documents, proof of address, information about the source or use of funds where appropriate, and records of verification checks. This information helps support account security, responsible access and anti-fraud processes.

Payment and transaction records

We may handle records relating to deposits, withdrawals, bets, account activity, payment methods and transaction history. Payment information may be processed through payment providers or other service providers involved in completing a transaction. We do not need to retain every full payment detail in order to maintain a transaction record, and the information handled will depend on the payment method used.

Device, usage and cookie data

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, session activity and referral information. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website use and improve the service.

How and why information is used

Personal information is used for purposes connected with operating the website and providing gambling services. The reasons for handling information may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age, account information and eligibility to use the service.
• Detecting, preventing and investigating fraud, money laundering, account misuse, security incidents and other prohibited activity.
• Keeping the website, systems and player accounts secure.
• Providing customer support, responding to enquiries and resolving complaints or technical issues.
• Understanding how the website is used, testing features and improving performance and functionality.
• Sending service messages about your account, transactions, security, changes to the website or this Privacy Policy.
• Sending marketing communications where this is permitted and where you have chosen to receive them or where another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

We may use information for more than one purpose where those purposes are related. For example, transaction records may be needed both to provide account services and to support security checks or required record keeping. Where information is no longer reasonably needed for an active purpose, it may be deleted, anonymised or securely retained where there is a continuing reason to keep it.

Sharing information

Information may be shared with service providers that help operate the website, verify identity, process payments, provide technical infrastructure, deliver communications, monitor security or assist with customer support. These providers should only receive information needed for the service they provide and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected unlawful or harmful activity, to respond to a valid legal request, or to meet an obligation that applies to the service. We do not use personal information for unrelated purposes without a lawful reason or, where required, your choice or consent.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for the website to work properly, including helping with account sessions, security and basic functionality. Other cookies may help us remember preferences, measure performance, understand website activity or support relevant communications.

You can manage or restrict cookies through your browser settings. Depending on your settings, disabling or deleting cookies may affect the availability or performance of some website features. Browser settings may also allow you to remove cookies already stored on your device or receive a notification before certain cookies are used.

Security

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure communication methods and limiting access to people or providers who need information for their work.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password, avoid sharing access to your account and tell support promptly if you believe your account or personal information has been compromised.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including providing services, resolving disputes, maintaining security and meeting our obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it or use measures to remove its connection with an identifiable person.

Your privacy choices and how to contact us

You may have rights and choices regarding the personal information we hold about you. These rights can be affected by the type of information involved, the purpose for which it is held and obligations that require certain records to be maintained. We will consider each request in accordance with applicable requirements and may need to confirm your identity before providing information or making changes.

Access and correction

You can ask for access to personal information held about you and request correction where it is inaccurate, incomplete or out of date. If you can update account information directly through the website, doing so may be the quickest way to correct it. For other information, send a request to support@ritzocasino.click and explain what you would like reviewed.

Deletion and account closure

You can ask for deletion of personal information or request that your account be closed by contacting support@ritzocasino.click. Deletion may not be immediate or possible for every record. Information may need to be retained where it is required for legal, security, fraud-prevention, dispute-resolution, accounting or other legitimate purposes. Closing an account does not automatically remove records that must be kept for a period required by law.

Marketing choices

You can withdraw consent to marketing communications at any time by using an unsubscribe option included in a marketing message or by contacting support@ritzocasino.click. You may also be able to manage communication preferences through your account. Withdrawing marketing consent will not stop essential service messages, such as information about transactions, account security or important changes to the service.

Making a privacy request

For access, correction, deletion or marketing consent requests, contact support@ritzocasino.click. Please include enough information to help us understand your request, but do not send unnecessary identity documents or sensitive information in an email. We may ask for reasonable verification before acting on a request so that personal information is not disclosed or changed without authorisation.

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will apply from the time it is made available on the website. We encourage you to review this page from time to time so you remain informed about how personal information is handled.